Refunds & Returns

The customer has 5 business days following pick-up or reception of their order to request a reimbursement or exchange. If your item was damaged during delivery please provide details and a picture of the item and send it to info@prana.bio. Furthermore, if you receive the wrong item, please contact our customer service by phone so we may correct the situation as quickly as possible. 

After this time period, NO RETURNS and NO REIMBURSEMENT will be accepted on all our products due to several reasons: improper handling, possible tampering, quality, freshness and liability. We have no way of knowing what someone does with the product once it is out of our hands. Therefore we never accept returns to ensure your safety, and your privilege of getting the freshest and best quality products available. 

If you have any issues or concerns regarding a product, please email or contact us by phone and we will gladly answer any inquiries you may have.