Privacy Policy

Privacy Statement

Your information is safe with us. At Prana.bio, we take the protection of your privacy very seriously. We use the information we collect strictly to improve the quality of your shopping experience and never rent, trade, or sell your private information to a third party. We use the highest SSL encryption standards available and offer a safe shopping guarantee.

Section 1 - What do we do with your information?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s Internet Protocol (IP) address, which provides us with information on your browser and operating system.

Email marketing

With your permission, we may send you emails about our ongoing promotions, online store, new products and other updates.

Section 2 - Consent

How do you get my consent?

When you provide us with personal information to complete a transaction, place an order, arrange for a delivery or return a purchase, create an account, fill out the contact us form or submit comment and feedback on our website, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at service@prana.bio or mailing us at: Prana BioVegan Inc. 1440 boul. Jules-Poitras, Ville St Laurent, QC, H4N 1X7, Canada

Section 3 - Disclosure

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

Section  4 - Payment

Billing, Payment & Credit Card Information

We accept Visa, MasterCard and Paypal as forms of payment. We encourage you to keep your payment information up to date to avoid interruption of service.

International site access

This site, www.prana.bio, can be accessed from countries other than the United States and Canada. Prana BioVegan Inc may offer products or references to products that are not available outside of the United States and Canada. Any such products or references to products do not imply that such products will be made available outside the United States and Canada. If you access and use www.prana.bio from outside the United States and Canada, you are responsible for complying with your local laws and regulations.

Section 5 - Third-party services

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies regarding the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Section  6 - Security

To protect your personal information, we take reasonable precautions and follow best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption.  Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

Cookies

Prana BioVegan Inc. reserves the right to use cookies on its website. If you do not want Prana BioVegan Inc. to use cookies when consulting its website, you can set your browser to notify you when you receive a cookie, giving you the chance to decide whether to accept it or not.

Section 7 - Age of consent

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

Section 8 - Changes to this privacy policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

 

Questions and contact information

If you would like to access, correct, amend or delete any personal information we have about you, register a complaint, or simply obtain more information, please contact our Privacy Compliance Officer at service@prana.bio or by mail at:

Prana BioVegan Inc
Re: Privacy Compliance Officer
[1440 boul. Jules-Poitras Ville St Laurent, QC
H4N 1X7, Canada